Refund policy

Returns & Exchanges – Willow House Goods

We want you to love your purchase.

Returns are accepted within 14 days of delivery for unused items in original condition, excluding candles. Customers are responsible for return shipping.

Candles are final sale due to their handmade nature.

If your order arrives damaged or incorrect, please contact us within 3 days of delivery with your order number and photos—we’ll make it right.

To start a return, please reach out before sending your item back.